Policies

Billing and refunds

How you're billed

Paid plans are billed through Shopify and appear on your Shopify invoice. You approve each plan, and any change to its price, in your Shopify admin before it's charged.

All charges are non-refundable

Every conversation with your salesman runs on an external AI model. Each shopper's voice is streamed live to a third-party speech AI service, which charges us for every minute and every token, as the conversation happens. Those costs are paid the moment a conversation takes place and can't be recovered. For that reason all charges are final and we don't give refunds, including for:

• a billing period that has started, even if the app was used little or not at all;
• unused conversation minutes, or minutes your shoppers used that you didn't expect;
• uninstalling the app, downgrading or cancelling part-way through a billing period;
• conversations that didn't lead to a sale.

If a plan offers a free trial, use it to try the app on your store before you're charged.

Cancelling

You can cancel at any time by uninstalling the app. Billing stops from the next period. The period you've already paid for isn't refunded.

Billing mistakes

If Shopify charged you because of an error on our side, for example twice for the same period, contact us and we'll correct it. Nothing in this policy limits any rights the law gives you where that law can't be waived.

Terms of use

These terms apply between you, the store that installs SalesmanAI, and aleksovApps, the developer of SalesmanAI. By installing the app you agree to them, along with the Shopify Terms of Service.

An AI salesman

• The salesman is an AI. It answers from your product pages, your store's policies and pages, and the store information you give it, and its answers can be wrong. Shoppers see that it's an AI assistant and that answers can be wrong.
• You're responsible for the information, discount rules and settings you give it. It only offers the discount codes you allow, at the moments you choose.
• Don't use the app for illegal products or practices, to mislead shoppers, or in breach of Shopify's policies.

The service

• We work to keep SalesmanAI running and improving, and we may change, add or remove features. The app depends on third-party services (Shopify, the AI provider, file hosting), so we can't guarantee it will always be available or free of errors. It's provided as is.
• As far as the law allows, we aren't liable for indirect losses, such as lost sales or profits. Our total liability is limited to what you paid us for the app in the three months before the claim.
• We may suspend the app for a store that breaks these terms. You can stop using it at any time by uninstalling it.
• We may update these policies. The date at the top shows the latest version. Using the app after a change means you accept the new version.

Privacy

About your store

We keep what the app needs to work: your shop's domain and the access Shopify grants the app, your salesman settings (avatar, voice, name, selling style, main goal, store information), your discount codes and the rules you set for them, where the salesman shows (devices, and all products or the ones you chose), and a record of each conversation (the product, its length, whether something was added to the cart, and the transcript). The app also reads your store's shipping, refund and contact policies and its pages, such as Shipping or FAQ, so the salesman can answer questions about them; it keeps a copy for a few hours and reads them again.

About your shoppers

• Voice. When a shopper talks to the salesman, their microphone audio goes straight from their browser to the AI provider, which turns it into the salesman's reply in real time. We don't record or store audio, and the camera is never used.
• Transcripts. The text of each conversation is kept for 30 days, so you can read it in your dashboard, and then deleted.
• Signed-in shoppers. When a shopper is signed in to your store, the salesman sees their first name and their latest orders (status, items, carrier and the last four characters of a tracking number), so it can greet them and answer questions about their orders. This is read from Shopify just before their call, kept encrypted for at most 10 minutes, and never stored with the conversation. Guests' orders are never looked up.
• No identity in your records. We don't store a shopper's name, email, phone number or customer account with a conversation. Their IP address is kept only as a salted hash, to limit abuse, along with the language, country and device type the storefront reports.
• On the shopper's device. The avatar's lip-sync runs in the shopper's own browser, which stores the lip-sync model and the avatar's video frames so they load faster next time. To continue a conversation on the next visit, the browser also keeps the last conversation for up to 7 days. The shopper can clear it with Forget.

Who processes the data

• Our AI provider processes the audio and text of conversations, and a signed-in shopper's first name and recent orders, to produce the salesman's replies, under its API terms and data-processing commitments.
• Shopify provides the store data the app reads (products, cart, discount codes) and bills paid plans.
• DigitalOcean (behind Cloudflare) delivers the avatar's model files. Our hosting provider runs the app and stores the data above.

We don't sell data, and we don't use your store's data or your shoppers' conversations to train AI models.

Your choices and deletion

• You can turn the salesman off at any time in the app.
• When you uninstall the app, Shopify tells us 48 hours later, and we erase your settings and every stored conversation.
• We answer Shopify's data requests for shoppers. Because conversations aren't tied to a shopper's identity, there is usually nothing to return or erase.

Contact

Questions about these policies, billing or your data: reach us through the support link on the SalesmanAI listing in the Shopify App Store.